Hamsa Healing Space, LLC is dedicated to upholding the responsibility for maintaining training records and submitting requested information and program materials in an accurate, complete, and timely fashion. Hamsa Healing Space, LLC conducts all education and business activities in a responsible, lawful, and ethical manner, including compliance with all applicable local, state, and federal legal requirements. Hamsa Healing Space, LLC organizational governance documents and operational principles are consistent with applicable legal requirements.
Hamsa Healing Space, LLC does not discriminate against any individual or group with respect to any service, program or activity offered by Hamsa Healing Space, LLC, based on gender, race, creed, national origin, sexual orientation, religion, age, organizational membership, or any other basis prohibited by law. Additionally, Hamsa Healing Space, LLC does not require program participants to accept or adhere to any religion, religious principles, creed, or other political principles. Hamsa Healing Space, LLC conducts all programs in a manner that is consistent with the requirements of the Americans with Disabilities Act, providing appropriate accommodations to participants with legally recognized disabilities, including physical, visual, and auditory disabilities. Participants are given the opportunity to request specific accommodations on the registration form.
Finally, Hamsa Healing Space, LLC strives to complete all training activities within the ethical guidelines of the licensing boards for all relevant disciplines, including Counselors, Social workers, and Licensed marriage and family therapists.
I. Description of Policies & Procedures
A) Records – Hamsa Healing Space, LLC will maintain a complete and accurate electronic copy of the following records for each program offered:
- Roster identifying program participants
- List of all live event program presenters, including presenter qualifications, and a description of content presented by that presenter
- List of all authors and presenters of home study programs, and a description of the content presented by the author/presenter
- Program content description
- Attendee/participant evaluations
- Program promotional/marketing materials
- Program agenda and materials distributed to participants, including the learning objectives
B) Confidentiality – Hamsa Healing Space, LLC will protect the confidentiality of participant information including, but not limited to, participant identity and information and materials submitted to the organization by training participant(s). Hamsa Healing Space, LLC will take the following steps to ensure participant confidentiality:
- Provide secure registration platform via Hamsa Healing Space, LLC website
- Provide secure payment platform via Hamsa Healing Space, LLC website
- Restrict communication regarding participant(s) to secure communication platform
- Store records that include participant information in a secure location only accessible to Hamsa Healing Space, LLC program administrators.
- If a confidentiality breach occurs. Hamsa Healing Space, LLC will notify the participant of the breach including the details of exposure, information, and how the breach will be mitigated. Hamsa Healing Space, LLC will work with the participant to ensure their confidential information is safeguarded.
C) Program Complaints – During Hamsa Healing Space, LLC training events, the trainer is granted authority to address and resolve any concerns that may arise. The trainer will do their due diligence to address concerns during the training to include making room adjustments (temperature, table configuration, increasing volume), addressing staff issues, etc. If the trainer is unable to resolve the participant’s concerns, the complaints should be presented in writing to Briana Lefman, CRC, LPCC, Owner and Operator of Hamsa Healing Space, LLC. All program complaints/disputes will be reviewed by the Owner and Operator of Hamsa Healing Space, LLC, Briana Lefman, CRC, LPCC within 5 business days. Hamsa Healing Space, LLC approach to resolving grievances is designed with the goal of always doing what is in the best interest of the participant. Steps that will be taken in the event a participant lodges a complaint include:
- Formal review process with the Owner/Operator present
- Discussion and documentation of appropriate steps to take to ensure the focus of the complaint is addressed and a solution created within Hamsa Healing Space, LLC training program
D) Program Fees – Hamsa Healing Space, LLC reserves the right to determine appropriate fees as it relates to obtaining continuing education from any of the organization’s continuing education training based on the length of the training as well as the training content.
E) Program Cancellation Policy – Hamsa Healing Space, LLC reserves the right to cancel any training 10 days prior to the first day of the scheduled training if it does not meet its minimum attendance requirement of 10 participants. Participants will be notified of such cancellation in writing by email.
F) Unforeseen Events – Hamsa Healing Space, LLC also reserves the right to cancel any training up to 24 hours before the first day of the scheduled training if something occurs that is beyond the organization’s ability to control. This includes, but not limited to, severe weather, national disaster, sudden illness, 2 or death of a relation to the scheduled trainer. Participants will be notified in writing by email or by phone if permissible.
G) Participant Cancellation Policy – Participants are allowed to cancel their registration up to 48 hours prior to the first day of the scheduled training. Cancellations must be in writing directed to Briana Lefman, CRC, LPCC, Owner and Operator. Briana@HamsaHealingSpace.com
H) Participant Attendance Policy – The Participant must be present for the entire duration of the program to receive full credit for the program. If the participant cannot be available for the entire program, they will not receive credit for attending. The participant may be required to pass a post test at 80% to receive credit.
I) Refunds – If Hamsa Healing Space, LLC needs to cancel a scheduled training, participants will receive 100% of their registration fee in the form of a credit toward future training or will receive a full refund to their method of payment. If the participant requests to cancel their registration, participants will have the option of being issued a credit for future training or to receive a refund of their registration fee, which may be subject to a 50% cancellation fee.
J) Program Materials – Hamsa Healing Space, LLC has a commitment to quality, with that in mind the organization works to ensure that all qualifying program materials are professional in content and appearance; this includes all informational and advertising materials. Hamsa Healing Space, LLC is also responsible and works to ensure all program materials do not infringe upon, or violate, intellectual property or privacy rights of another party, including copyright, trademark, and license rights. Any materials used are either owned by Hamsa Healing Space, LLC, or the organization/trainer has received expressed permission to use such materials, while giving appropriate credit to the original source. Materials created for continuing education are periodically updated and reviewed based on relevant research findings.
K) Program Advertising – Hamsa Healing Space, LLC makes all program advertising available to the public without restriction, except for training commissioned by private organizations.
L) Program Information Publication & Program Information Access – Hamsa Healing Space, LLC will make the following information available to the public, participants in a complete and accurate manner, unless the training program is commissioned by a private organization, in which case it will only be available to participants:
- Program registration requirements
- Program content description and learning objectives
- The name and qualifications of each program presenter or author
- The number of CE hours offered for completion of the program
- The provider contact information, including mailing address, telephone number, email address, and website address
M) Qualified Presenters & Relevant Content – Hamsa Healing Space, LLC has a standard that all trainers/presenters/authors qualify as a Category 1 Presenter: Having a graduate degree in a mental health field from a regionally accredited educational institution and qualified by appropriate 3 education, experience, and/or training to train/present/author on the subject matter. Additionally, Hamsa Healing Space, LLC requires that our trainers/presenters/authors have demonstrated competency and experience in the areas they provide education on. Hamsa Healing Space, LLC also reviews all training materials to ensure they relate to relevant content areas, the content areas are as follows: Counseling Theory/Practice and the Counseling Relationship, Human Growth and Development, Social and Cultural Foundations, Group Dynamics and Counseling, Career Development and Counseling, Assessment, Research and Program Evaluation, Counselor Professional Identity and Practice Issues, and Wellness and Prevention. Note: Any material included in Hamsa Healing Space, LLC educational programs which relates to the content areas of counseling theory, counseling practice, counseling relationships, and the evaluation and/or treatment of clients is presented/authored by a Category 1 Presenter.
N) Program Evaluation Policy – Evaluations are required as a part of every training hosted by Hamsa Healing Space, LLC. The method of the evaluation is dependent on whether the event is being hosted as a live in-person event or a live virtual event; pen and paper evaluations are used for live in-person events and a digital copy of evaluations is used for live virtual events. Each evaluation includes the title and the date of the program. Evaluations are used to gather information on participant satisfaction in the areas of content, setting, faculty/presenter effectiveness, and instructional methods. The current evaluation requests participants to rate different statements related to the content areas listed above on a 1 to 5 Likert scale, with a 1 representing disagreement with the statement and a 5 representing agreement with the statement. A section for general comments is also provided. Evaluations are collected at every training event, and are kept on file for at least five years from the date of the program. Evaluations are reviewed by the presenter as well as Hamsa Healing Space, LLC administrative team. Feedback, both positive and negative, is viewed as an opportunity for growth and is used to inform future program events. The Hamsa Healing Space, LLC training program seeks to alter training based on feedback on participant experience, training content, and training staff. Which may include, altering the facility or organization of the event, updating topics or training content, and/or improving the trainer’s approach and methods for training delivery. Any modifications made to the program on participant evaluations will be reported, included in Hamsa Healing Space, LLC documentation.
II. Procedure for Training Event
A) Registration & Sign-In – Participants register and complete payment online through a secure platform linked with Hamsa Healing Space, LLC website. A roster is generated based on registrations to use the day of the training. Sign-in procedures are dependent on whether the training is a live in-person event or a live virtual event. For live in-person events, a location for registration is designated by Hamsa Healing Space, LLC training staff. A pen and paper form is available for registrants to sign-in. Registrants are requested to provide their first and last name, email address they registered with, as well as their license type, and state of licensure. For events with less than 10 participants, the trainer is responsible for registration duties. For events with more than 10 participants, additional Hamsa Healing Space, LLC staff is available to support the registration process. Hamsa Healing Space, LLC staff is responsible for checking to ensure that attendees completed the registration for this training event. Only participants that have registered and paid for the event will be eligible to attend and to receive CEs. For live virtual events participants are asked to complete the sign-in process in the appropriate manner, either by signing in via the chat on the learning platform, a virtual sign-in form available via a link provided by the training staff, or via a paper form accessible through their learning platform.
B) Accommodation Requests: If a participant requires an accommodation they must reach out in writing (Briana@HamsaHealingSpace.com) to Hamsa Healing Space, LLC within 48 hours prior to the program start date and time. Hamsa Healing Space, LLC will do their best to accommodate any requests. If the request cannot be satisfied options will be given to the participant so they may participate in the program successfully.
C) Disclosure of Client Information: Proper informed consent must be obtained by presenter and participant for full client disclosure during the program. Deidentified real life examples of scenarios may be used during the program to ensure proper confidentiality of all client information.
D) Evaluations, Certificates & Sign-Out – Participants are provided with evaluation forms at the end of each Hamsa Healing Space, LLC event. The training staff member is responsible for making an announcement requesting the completion of evaluation forms. Training staff is also responsible for explaining that certificates with proof of CE credit cannot be provided to the participant until Hamsa Healing Space, LLC staff have received a completed evaluation form as well as completing the sign-out procedures for the training event. This announcement may be made at the beginning of the training, and is reiterated prior to the close of the educational event. Upon completion of the training material, participants are released, and Hamsa Healing Space, LLC staff are available to assist participants in submitting their evaluations and provide reminders to participants that they must complete the sign-out procedures prior to receiving their certificate. Hamsa Healing Space, LLC staff are responsible for checking that all fields on the sign-in/sign-out sheet have been completed, in addition to briefly scanning the evaluation to ensure its completion prior to issuing the participants’ CE certificate. Once Hamsa Healing Space, LLC staff have ensured all the required fields have been filled in and the evaluation has been completed, the signed CE certificate is issued to the participant. Sign-in/sign-out procedures are completed using pen and paper for our live in-person events and are completed in digital form and submitted via the learning platform or email for our live virtual training events.
Questions related to Hamsa Healing Space, LLC Training Policies & Procedures should be addressed to the Owner and Operator, Briana Lefman, CRC, LPCC, Briana@HamsaHealingSpace.com.
